Devices Listed are Covered by a 1-Year Replacement Warranty: Smart Controllers, Solar Panels, Lithium Battery Motors, LED Drivers, LED Lights, and LED Receivers.
Components (listed) are Covered by a Full 2-Year Replacement Warranty: all DC motors without lithium batteries, manual gears; universals; mounting plates; idlers; spring blocks; crown and drive gears; brush seals and gaskets; plastic parts (entry guides, conic stopper, hole caps).
Tubular Motors (does not apply to DC), are Covered by a Full 5-Year Replacement Warranty.
Powder Coating Warranty on Extrusions and Castings: AAMA 2603 10-year /1-year marine and/or severe weather environments (example FL and/or within 1-mile of coastal shoreline(s)). The “Warranty Period” shall commence from the date of application of the specified powder product. CONDITIONS OF NON-WARRANTY: i Where any damage to or deterioration of the coating system arising from causes including, but not limited to, impact, abrasion, mechanical damage, neglect, malicious damage, fire damage, pollution, abnormal weather conditions and excessively salty environments; ii. Where the surfaces have been recoated in plant or touched up for any reason without the prior written agreement; iii. Where exposed surfaces have not been adequately sealed or protected, or protection has been breached; iv. Where failure is associated with exposure of the coatings to temperatures in excess of 70 degrees Celsius, or to acid or other hazardous sources, which are damaging to powder coatings; v. Where failure is associated with the use of adhesive tapes or with the use of sealants or mastics; vi. Where the coated surfaces have not been maintained by the property owner in accordance with the supplier’s recommended care and maintenance procedures.; vii. Where damage or deterioration is caused by any accident or normal wear and tear or by any default or misuse of the powder coated products by the property owner or any third party; viii. Where the aluminum extrusions used in the joinery have not been powder coated by an approved Applicator; ix. Where it cannot be substantiated that a product from the originating powder coat source was used; x. if defective area is less than <5% of total coated surface; xi. Unless all claims are received in writing within 30 days of defect becoming apparent.
Sale of ALL custom-made orders are final and are limited to repair or replacement (at our sole option) of included parts of the screen found to be defective under this Warranty Statement. In no event shall MaestroShield be liable for damages of any type, including, but not limited to: economic loss; or any indirect, punitive, special, incidental, or consequential damages of any type, including, but not limited to, time, wages or lost profits, of any nature or kind, or for damages to or loss of property, whether caused by negligence or otherwise.
To place a warranty claim, contact MaestroShield Customer Service at +1 (239) 596-8883 or toll free (866) 549-0269. All defective materials must be returned for evaluation within 30 days of replacement or dealer will be billed for replacement.
Warranties do not cover any damage to MaestroShield® products that result from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, lightning or any unauthorized disassembly, repair or modification. Warranties do not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold second hand or has been sold contrary to the United States export regulations without consent from MaestroShield®.