Warranty Information

Devices Listed are Covered by a 1-Year Replacement Warranty:  Smart Controllers, Solar Panels, Lithium Battery Motors, LED Drivers, LED Lights, and LED Receivers.

Components (listed) are Covered by a Full 2-Year Replacement Warranty: all DC motors without lithium batteries, manual gears; universals; mounting plates; idlers; spring blocks; crown and drive gears; brush seals and gaskets; plastic parts (entry guides, conic stopper, hole caps).

Tubular Motors (does not apply to DC), are Covered by a Full 5-Year Replacement Warranty. 

Powder Coating Warranty on Extrusions and Castings: AAMA 2603 10-year /1-year marine and/or severe weather      environments (example FL and/or within 1-mile of coastal shoreline(s)).   The “Warranty Period” shall commence from the date of application of the specified powder product.   CONDITIONS OF NON-WARRANTY:  i Where any damage to or deterioration of the coating system arising from causes including, but not limited to, impact, abrasion, mechanical damage, neglect, malicious damage, fire damage, pollution, abnormal weather conditions and excessively salty environments; ii. Where the surfaces have been recoated in plant or touched up for any reason without the prior written agreement; iii. Where exposed surfaces have not been adequately sealed or protected, or protection has been breached; iv. Where failure is associated with exposure of the coatings to temperatures in excess of 70 degrees Celsius, or to acid or other hazardous sources, which are damaging to powder coatings; v. Where failure is associated with the use of adhesive tapes or with the use of sealants or mastics; vi. Where the coated surfaces have not been maintained by the property owner in accordance with the supplier’s recommended care and maintenance procedures.; vii. Where damage or deterioration is caused by any accident or normal wear and tear or by any default or misuse of the powder coated products by the property owner or any third party; viii. Where the aluminum extrusions used in the joinery have not been powder coated by an approved Applicator; ix. Where it cannot be substantiated that a product from the originating powder coat source was used; x. if defective area is less than <5% of total coated surface; xi. Unless all claims are received in writing within 30 days of defect becoming apparent.